Effective Date: March 2, 2026
First Light Pest Control, LLC (“First Light,” “Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of information obtained in the course of operating our business. This Privacy Policy applies to information collected through our website located at www.firstlightpestcontrol.com (the “Site”), during the provision of pest control services, through SMS and email communications, and through other business interactions (collectively, the “Services”).
This Privacy Policy describes how we collect, use, process, disclose, retain, and safeguard Personal Information. By accessing the Site or engaging our Services, you acknowledge and agree to the practices described herein.
For purposes of this Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a particular individual or household.
We may collect and receive the following categories of Personal Information when maintained in an identifiable format:
1. Contact Information: full name, email address, telephone number, service address, and mailing address.
2. Service-Related Information: pest inspection reports, treatment records, technician notes, service history, property condition documentation, and property photographs.
3. Communications Information: SMS consent records, text communications, email correspondence, and contact form submissions.
4. Technical and Usage Information: Internet Protocol (IP) address, browser type, device identifiers, operating system, referring/exit pages, clickstream data, cookie identifiers, and similar technical information.
5. Marketing Information: information collected when you voluntarily opt in to receive promotional communications.
We may also collect aggregated or anonymized information that does not identify any individual.
We collect Personal Information directly from you when you submit inquiries, request services, execute service agreements, provide payment information through authorized processors, communicate with us, or otherwise interact with our Services.
We also automatically collect certain technical information through cookies, analytics tools, and advertising technologies. We utilize Google Analytics and Google Ads to measure website performance and advertising effectiveness.
We do not knowingly collect Personal Information from children under the age of 13.
We collect and process Personal Information for legitimate business purposes, including but not limited to:
• Providing pest control and related services;
• Preparing inspection reports and documenting service activity;
• Scheduling and confirming appointments;
• Sending service-related SMS notifications (with consent);
• Responding to inquiries and customer service requests;
• Maintaining operational, compliance, and accounting records;
• Improving the functionality and performance of our Site;
• Preventing fraud, misuse, or unauthorized access;
• Enforcing our contractual agreements and Service Terms;
• Complying with applicable legal obligations.
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.
In the course of providing Services, we may take photographs of conditions relevant to pest activity, structural observations, conducive conditions, or treatment applications.
Such photographs:
• Serve as documentation of service performance;
• May be used for internal training and quality assurance;
• May be used for marketing or educational purposes only if anonymized and stripped of identifying details.
We endeavor to avoid capturing identifiable individuals. Service documentation, including photographs and inspection reports, constitutes business records of First Light Pest Control, LLC and is provided subject to the limitations set forth in separately executed Service Terms.
By providing a mobile telephone number and affirmatively opting in, you expressly consent to receive service-related text messages from First Light Pest Control, LLC. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.
You may revoke consent at any time by replying STOP. For assistance, reply HELP or contact 252-365-6900. We retain SMS consent records in accordance with applicable law.
Marketing emails are sent only to individuals who explicitly opt in. You may unsubscribe at any time via the link provided in such communications.
Online payments are processed through authorized third-party service providers, including FieldRoutes. Payment information is entered directly into secure systems maintained by such providers. We do not store full credit card numbers or banking credentials on our website systems.
We do not sell Personal Information.
We may disclose Personal Information to trusted third-party service providers who perform services on our behalf, including website hosting, analytics, payment processing, and business management systems. Such providers are contractually obligated to use Personal Information solely for authorized purposes.
We may also disclose Personal Information:
• To comply with applicable laws or governmental requests;
• To protect our rights, property, safety, or operations;
• To prevent or investigate fraud or unlawful activity;
• To enforce contractual obligations;
• To limit potential liability or damages.
We may disclose aggregated or de-identified information without restriction.
In connection with any merger, acquisition, restructuring, financing transaction, asset sale, or similar corporate event, Personal Information may be transferred as a business asset. Any such transfer will remain subject to the protections described in this Privacy Policy unless otherwise disclosed.
We implement reasonable administrative, technical, and organizational safeguards designed to protect Personal Information. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
Email communications are not encrypted and may be accessed by third parties. Transmission of information to us is at your own risk.
In the event of a data breach affecting Personal Information, we will provide notification as required by applicable North Carolina law.
We retain Personal Information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, provide Services, maintain business and compliance records, resolve disputes, and enforce agreements.
Retention periods vary based on the nature of the information and applicable regulatory requirements.
Our Site and Services are not directed to children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that such information has been collected, we will delete it promptly.
First Light Pest Control, LLC may implement vehicle or technician GPS tracking systems for operational efficiency, service verification, safety, and scheduling accuracy.
If implemented, such systems will apply solely to company-owned vehicles or equipment and will be used exclusively for legitimate business purposes. GPS data will not be sold or used for unrelated commercial purposes. This Privacy Policy will be updated if such systems become active.
This Privacy Policy is governed by the laws of the State of North Carolina.
Disputes relating to services provided by First Light Pest Control, LLC are subject to the dispute resolution provisions contained in separately executed Service Terms.
We may update this Privacy Policy from time to time in our sole discretion. Updated versions will be posted with a revised effective date. Continued use of the Site or Services following any changes constitutes acceptance of the revised Policy.
First Light Pest Control, LLC1115 Cambridge Rd. Suite DKill Devil Hills, NC 27948Mailing Address:PO Box 777Kill Devil Hills, NC 27948Email: info@firslightpest.comPhone: 252-365-6900
